PROFESSIONAL STAFF: includes the Director, Associate Director, Assistant Director and Graduate Assistants. Professional staff members are responsible for on-call coverage 24 hours a day seven days a week during which time they are accessible via cell phone (one professional staff per week). During evening and weekend hours the Resident Assistant (RA) On-Call is the first line of contract but professional staff are also on-call and able to respond to any issues or concerns in which the RA may need assistance.
RESIDENT ASSISTANT DIRECTORS (RADs): are the graduate/undergraduate RA supervisors. RADs are responsible for on-call coverage 24 hours a day seven days a week during which they are accessible via cell phone (one RAD per week). RADs are responsible for making sure Resident Assistants check-in for duty every night and will also perform rounds with Resident Assistants three nights a week during which they will do one round each in every area on main campus. RADs can be called with general informational questions about policy/confrontation but should not be called by RA's for assistance at incidents. Any situation so severe that additional/higher staff assistance is needed should be directed to professional staff.
RESIDENT ASSISTANTS: serve an important role in assisting with the safety and security of students by being on-call. Having RAs On-Call meets the following objectives: · Ensures a RA is available in the event of an emergency · Provides the opportunity for RAs to be visible to residents · By doing rounds, the RA can identify and/or confront situations before they become more serious · Sends the message to students that RAs are concerned about their safety and well-being · Provides an extra set of eyes and ears to detect potential problems · Provides support to residents who may need assistance (lock-outs, maintenance concerns, etc.)
Duty will be scheduled on a rotating basis for the semester. It is up to the staff members to ensure equality and complete coverage for each building/area.
On-Call Hours (when RA’s must remain in their assigned area) are: 1. Sunday through Wednesday 8:00pm-7:00am 2. Thursday through Saturday 9:00pm-7:00am
Desk Hours (when RA’s must remain at the duty desk/ or be doing rounds) are: 1. Sunday through Wednesday 8:00pm-Midnight 2. Thursday through Saturday 9:00pm-1:00am
RAs must stay in their area during their entire shift.
RESIDENT ASSISTANT DUTY PARTNERS Resident Assistants are scheduled with duty partners in the following manner:
2 RA'S PARTNERED FOR DUTY TOGETHER EVERY NIGHT (WEEKDAYS AND WEEKENDS) · Henderson/Benoit · Apartments 3-4 · Apartments 5-6 · Marmion/Snyder; prior to November 1
2 RA'S PARTNERED FOR WEEKEND DUTY (Thursday-Saturday); 1 RA ON WEEKDAY DUTY (Sunday-Wednesday) · Roderick/Alumni · Apartments 1-2 · Marmion/Snyder; beginning November 1
1 RA ON DUTY · East Campus · **ALL AREAS HAVE ONLY 1 RA ON DUTY THE MONDAY-FRIDAY OF THANKSGIVING & SPRING BREAKS
RESIDENT ASSISTANT DUTY RESPONSIBILITIES · Resident Assistants are responsible for calling in to the RAD on-call (see calendar below) up to 15 minutes PRIOR to duty hours beginning. · Conduct rounds of area facilities a minimum of three times, one at the end of the desk shift; some area may be required to conduct additional rounds · Make sure exterior doors are locking properly and are not propped · Must complete complete exterior round(s) at least once per night; look at windows/grounds · Serve as first contact by responding to any calls immediately · Notify Professional Staff On-Call of any serious incidents or when assistance is needed · Notify Campus Safety for any violations of law and/or when additional assistance is needed · Document all incidents · Remain in their assigned area during the entire shift. · In Areas where 2 RAs are on duty, all rounds and addressing incidents must be handled as a pair. A lock out or minor quiet hours violation are the only events that do not require both RAs to be present. · RAs are expected to remain within eyesight of their duty partner at all times on rounds · RAs are expected to carry their cell phones on them while on duty. · RAs must be sitting at the desk/designated area when not on rounds. If it is necessary to leave the desk for any reason, please notify the professional staff on-call and Campus Safety. Exception: RAs in East Campus sit duty in their apartment unless otherwise instructed. · After desk hours are completed, the RA on duty must be in his/her room/building community space until 7:00am the following morning.
PROPER ATTIRE While serving in an on-call capacity, RAs are expected to wear Residence Life polo shirts or duty t-shirts. RA's are also expected to visibly wear their staff ID. This is especially important when doing rounds and responding to situations so that residents and guests are able to tell the difference between staff members present versus other students. Only residence life jackets are allowed as over-wear covering the duty shirt/polo. Exception: prior to jackets being distributed (during January training) staff may wear appropriate jackets/sweaters over their polos or shirts when conducting exterior rounds in cold weather, but jackets must be removed before incident response or confrontation so students are well-aware that Resident Assistants are confronting them.
DOING ROUNDS RA's must do a minimum of THREE rounds each night. Two rounds must be during desk hours, the last one begins when desk hours end. Rounds assist in providing a safe living learning environment for residents. RA's are encouraged to "mix up" when rounds occur so residents are not timing their policy violations to avoid being caught. During each set of rounds, RA's should:
· Walk all community areas (floors, lobbies, laundry rooms, stairwells, community/public restrooms, etc) · Interact with residents · Check fire equipment to ensure it is properly functioning, report concerns or discharged fire extinguishers immediately · Turning off lights and televisions left on in lounge areas if they are unattended · Checking all common areas including lounges and laundry rooms · Report any lights out or other maintenance concerns · Enforce quiet hours · Note damages done to the building · Ensure all exterior doors are locked and secured · Discard old flyers · Briefly chat with residents
This list is not all inclusive and each area is set up differently. Supervisors will provide additional training and guidance related to properly completing rounds in your assigned Area.
DUTY LOGS One duty log needs completed each night for every duty area. Duty partners should work together to complete duty logs. Duty logs should list maintenance requests noticed & submitted as well as resident trends or interactions. Do not fill with "fluff", only document information you think the RA the following night/s would want to know. Avoid jokes/inappropriate comments; duty logs could be subpoenaed by a court of law and should reflect the professionalism expected of University staff.
AREA SPECIFIC INFORMATION Lockout Closets (location for: master key release boxes, duty log binders & lockout logs) Marmion/Snyder -1; at the bottom of the stairs entering the Lions' Den Henderson/Benoit; 2; one in Henderson office, one in Benoit closet between front door & stairs Roderick/Alumni;one in the Barbershop under the Roderick stairs facing Alumni Apartments 1/2; one in the closet in Apartment Two facing the door closest to Plant Ops Apartments 3/4; one in the closet in Apartment Four behind the built-in counter Apartments 5/6; 2 one in each building on the second floor in storage closets 5215 and 6215